Returns, Refunds & Exchanges

We offer a full refund or exchange on all returns within 28 days. 

Items must be returned in an unused, and in a resalable condition, in their original packaging.

Please contact sales@surf-ratz.com and let us know of your intent to return your order. We will provide further assistance upon contact to make your experience as trouble free as possible.

Please include your name, address, order number, the date order was placed and which method of payment you used to make your purchase.

In order to give our customers the highest quality merchandise, we’d appreciate it if you could provide your reason for return.

Return delivery charges are not refundable.

Our returns policy is in line with current UK Consumer Protection (Distance Selling) Regulations. Your statutory rights are not affected.